Contact Us
Live Online Contact - Our representatives will handle your AES customer service and support questions or comments.
Students, Parents and Borrowers can call us at: 1-800-233-0557
| If you have questions about... | Customer service representatives are available... |
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your account details or management. |
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using the website, logging in to your account or other technical. |
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* Except major holidays
Schools & Financial Aid Officers can call us at : 1-800-443-0646
| If you have questions about... | Customer service representatives are available... |
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general information . |
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* Except major holidays
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- Students and parents planning for college
FAFSA help, information on loan programs and disbursement - Borrowers repaying their loans
Get help managing your student loans - Current and prospective school partners
Help for financial aid professionals, including state and national sales staff. - Current and prospective lending partners
Help for banking industry professionals - Media Inquiries
Resource for reporters, journalists, and other media professionals
Account Access
Questions About Your Account?
Did you know that by signing in to your account you can:
- Change your address?
- Check your loan balance?
- Make a payment?
- View your payment history and billing details?
- Get your reportable tax information?