Contact Us
For current and prospective school partners
- for information on system support or general loan questions
- for an individual student's account information
FFELP and Alternative (private) Loan Servicing
Our representative can provide assistance with password resets, Pennsylvania State Grant and Special Programs, system and product support, Title IV loan repayment status, PHEAA guaranteed loans, and Default Prevention.
Contact FFELP and Alternative (private) Loan Servicing
| Contact Method | Contact Details |
|---|---|
By telephone |
1-800-443-0646 Toll-Free Representatives are available Monday to Friday, 7:30 AM to 5:00 PM (ET), except major holidays. |
By fax |
(717) 720-3916 (FFELP Loans) OR (717) 720-3931 or (717) 720-2774 (Private Loans) |
By email |
|
By U.S. Mail |
AES Loan Servicing |