Billing FAQ
General
- What is an interest notice?
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You receive an interest notice—instead of a bill—if your loan is in deferment, forbearance, or grace.
An interest notice differs from a bill because you're not required to make a payment. However, making payments on your interest notice can minimize the amount of interest that will capitalize (be added to your current principle balance) when your account enters repayment.
- What is capitalization of interest?
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It's the addition of outstanding accrued interest to the current principal balance of your loan(s).
Capitalization of interest results in a higher principal balance and additional finance charges over the course of repayment and may cause your monthly payment amount to increase.
- What should I do if I lose my paper bill?
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Sign in to Account Access to get your payment amount and make payments online.
If paying by check or money order, mail payments to:
American Education Services (AES)
Harrisburg, PA 17130-0001 - Who should I contact if I have questions about my bill?
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Please contact Loan Servicing or Graduate and Professional Services if you have questions about your federal or private student loan bills. (The name of your servicing center appears on your bill.)
Paperless Billing (eBilling)
- What is eBilling?
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Electronic billing notices (or eBills) are monthly emails reminding you it's time to pay your student loan bill. So, instead of getting a paper bill in the mail every month, we'll send a convenient email reminder to your inbox.
And don't worry. eBills are safe. We don't include billing details or personal account information. Just a link that lets you securely sign in to pay your bill online.
- Why should I sign up for eBilling?
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These paperless payment reminders are:
- Convenient—Provide a direct sign-in link to your Online Payment Center so you can pay your bill quickly.
- Reliable—Remind you via email when your monthly payment is due. No need to worry about losing your bill.
- Safe—Do not include billing details or account information. Just a direct sign-in link to securely pay your bill online.
- Green—Reduce clutter and are better for the environment.
- How do I sign up for eBilling?
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By default, we mail all student loan bills and interest notices unless you change your billing preferences. But it's easy to switch from paper statements to eBills.
- Sign in to Account Access
- Go to Payments & Billing and select Billing Preferences/eBilling located under “Payment Tools”
- Choose the Edit Bill Preferences button
- Select “Yes” and provide the email address you'd like us to send your eBills